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Quality Assurance Program

Every Kelly Cleaning commercial account runs on a Custom Cleaning Program and a Quality Assurance Program that your Account Manager writes for your building. You always reach a person, not a phone tree.

Get a Free Quote(805) 644-5308
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How Kelly Cleaning Checks the Work in Your Building

  1. Account Managerwrites your program
  2. Customer Solutions Representativevisits on a set schedule
  3. Lead Personkeeps a nightly Communication Log
  4. Night Supervisorchecks the account unannounced twice a month
  1. Multilingual Office StaffStaff at Kelly Cleaning Headquarters are multilingual and pick up during working hours, with no answering machines or out-of-country transfers.
  2. Product RecommendationsRepresentatives recommend cleaning solutions for your specific needs, along with the right dispensers and paper products for your type of business.
  3. Month-to-Month ServiceNo long-term contract is required, and commercial clients stay on a month-to-month basis for as long as the service suits them.

Commercial Cleaning You Can Check

47%

A study of 1,404 surfaces in 157 rooms across three hospitals found only 47% of the targeted surfaces had actually been cleaned.

Source: Clinical Infectious Diseases
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Your Program

A Custom Cleaning Program and a Local Office Behind It

It starts with your Account Manager, who writes a Custom Cleaning Program and a matching Quality Assurance Program around your building and your requirements. The program covers the commercial cleaning services your building uses, done by trained technicians with the equipment that suits each task.

Behind every account is our Customer Solutions office staff at Kelly Cleaning headquarters. They are multilingual, available during working hours, and they coordinate between you, your crew and the company through site visits, written correspondence, photos, phone calls and email. No automated directories, answering machines or out-of-country transfers.

  • Account Managerwrites your program
  • Custom Cleaning Programbuilt around your building
  • Custom QA Programhow the work is checked
  • Multilingual Office Staffavailable during working hours
  • Real Peopleno automated phone systems
  • Recommendationsproducts, dispensers and paper goods
High dusting in an office lobby
Site Visits

Customer Solutions Representatives and Monthly Walk-Throughs

Your Customer Solutions Representative visits your location at the frequency you require, normally once a month, or more often if needed, and schedules walk-throughs with a representative from your company to go over any concerns.

Between visits, the representative keeps everyone informed with photo documentation, instant messaging and regular email, so issues get written down and followed up. The office staff also recommends cleaning solutions, dispensers and paper products that fit your type of business.

  • Monthly Visitsor more often if needed
  • Walk-Throughswith someone from your company
  • Photo Documentationwhat was found and fixed
  • Instant Messagingquick questions answered
  • Email Updateseveryone kept informed
  • Product Advicesolutions, dispensers and paper
Technician mopping a break room floor
Every Night

Lead Persons, Communication Logs and Night Supervisors

Each crew on a janitorial services account has a Lead Person responsible for the crew and the work at their assigned buildings. Lead Persons communicate with you and their crew in English and Spanish through a Communication Log that Kelly Cleaning provides, and the log is checked nightly so concerns are handled quickly. The Lead Person also completes an Inspection Report or Task Sheet, takes photos and sends emails.

Your assigned Night Supervisor checks the account unannounced twice a month, making sure the building is cleaned to contract and that crews follow Kelly Cleaning’s policies: no children, no audible music, the building locked during and after cleaning, lights turned off and alarms set.

  • Lead Personresponsible for crew and building
  • English and Spanishwith you and with the crew
  • Communication Logchecked every night
  • Inspection Reportor Task Sheet, with photos
  • Night Supervisorunannounced, twice a month
  • Building Securedlocked, lights off, alarms set

Free estimates!

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Let's get your building Kelly clean.

Tell us about your space and we'll put together a free estimate. Offices, banks, schools and medical buildings from Santa Barbara to Agoura Hills.

Call us today(805) 644-5308 Get a Free Quote
  • 4.9 108 Google reviews
  • 1978Family-owned since
  • 12Cities across two counties
  • 100%Every job guaranteed
Excellent service. Cannot be happier with their work. David Isaac came to do an assessment and was very professional and efficient. He sent me a quote on the same day.
Youssef Tahiri on Google

What Our Customers Say

4.9 108 Google reviews Leave a Review
The Kelly Cleaning team was outstanding! Our tenants with young children just vacated last week and it was left in rough condition! This wonderful team of 9 spent two days returning my property to near perfect condition.
MMeg PurdyGoogle review
Edgar and Randy did an amazing job! The carpet was in a rental and was a mess. We thought we would TRY cleaning it but didn't think it could come clean. They took their time and made it like new!
CCheryl AronsonGoogle review
Excellent service. Cannot be happier with their work. David Isaac came to do an assessment and was very professional and efficient. He sent me a quote on the same day. His team then came on time the day of the appointment.
YYoussef TahiriGoogle review
Wow! Talk about best carpet cleaning place ever! My dad used them and referred them to me cause they did such an amazing job. My carpet feels brand new! I'm extremely happy and I highly recommend to everyone.
EErrin LemaGoogle review
My organization had offices cleaned after construction. Edgar and Randy arrived early to make sure they had the tools needed and then came back at the previously scheduled time. Both were professional, helpful and efficient.
MMichaelGoogle review
Edgar and Anthony cleaned our carpets yesterday and they now look brand new! Kelly's people are always nice, professional and on-time. Best of the best, highly recommend.
JJeff CatanzaroGoogle review
Edgar and Randy are awesome! Super professional, tidy, and were able to steam clean my carpets and actually get some tough stains out. Highly recommend.
BBayley SchmidtGoogle review
We recently hired Kelly Cleaning Services to clean our drop ceiling tiles in our hot yoga studio that are black and show every speck of dust. They did an absolutely outstanding job!
EEva ThompsonGoogle review
Edgar and Antonio did a fantastic job cleaning our place. They were quick, professional and thorough. They really went above and beyond with our carpets and bathrooms. THANK YOU!
JJames BuchananGoogle review
Quick scheduling, professional staff. Showed me photos and videos of the process, where the vents were, and how much lint and dust they had removed. Highly recommend.
DDevon MorrisGoogle review
Ivan and Edgar were wonderful, professional, and did a great job. They were so careful moving the equipment and they also noticed a few issues and were able to fix it along with cleaning the vent. Will use Kelly Cleaning again in the future.
NNicole MorganGoogle review
We used Kelly Cleaning to clean a large sectional couch and Edgar was so friendly and thorough. We will definitely use them again!
JJennifer ShahGoogle review
Post construction clean review: Kelly Cleaning and Supply is top notch. They over delivered on my post renovation clean up.
CColleen A.Google review
We had two young hard working men, Edgar and Hector, come to our house. They were both friendly, professional and went above and beyond what we had arranged.
RRaul VGoogle review
Edgar and Antonio were spectacular. So professional and so efficient. I use Kelly twice a year for my home!
KKim SpaethGoogle review
Excellent cleaning service for my carpet and sofa. The guys are also very kind and respectful. I recommend their service 100%.
LLorena EnicksGoogle review
Edgar and Ramon just finished my carpet cleaning and did a great job. Super professional (called when they were going to be 15 min late) and friendly. I would recommend and will use Kelly again.
KKris GGoogle review
Kelly's clean is always an EXCEPTIONAL experience and service! We hired them for our construction clean and most recently for a deep clean. Edgar, Antonio, Randy and Juan were SUPER professional, functional, communicative.
TTara McManusGoogle review
Great service today from Edgar and Randy. I scheduled a residential duct cleaning, and they were professional, courteous, and respectful of my space. They were in and out efficiently getting the job done.
LLaurie L.Google review
Edgar and his helper Randy were AWESOME cleaning my dryer ventilation system. They were on time and took less time than anticipated to finish the job. Edgar made sure the work was done right the first time.
PPeter HernandezGoogle review
Edgar and Randy were quick, professional and friendly. They did a great job.
MMelissa McCarthyGoogle review
Edgar and Randy were awesome! They do a fantastic job on our couches! Highly recommend.
KKim S.Google review

Questions About Our Quality Assurance Program

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Still have a question?

Talk to the team that has been cleaning Ventura County homes and businesses since 1978. Quotes are free and most estimates can be scheduled the same week.

(805) 644-5308Get a Quote
Who writes my cleaning program?

Your Kelly Cleaning Account Manager writes a Custom Cleaning Program and a custom Quality Assurance Program for your building.

How often does someone check my building?

Your Customer Solutions Representative visits at the frequency you require, normally once a month, and your Night Supervisor checks the account unannounced twice a month.

How do I report a problem?

Write it in the Communication Log, which is checked nightly, call (805) 644-5308, or use our concerns form.

Do your crews speak Spanish?

Yes. Lead Persons communicate in English and Spanish, and our in-office staff is multilingual.

What policies do your crews follow?

No children, no audible music, the building stays locked during and after cleaning, lights are turned off and alarms are set.

Will I get documentation?

Yes. Inspection Reports or Task Sheets, photos and emails from the Lead Person, plus photo documentation and email updates from your Customer Solutions Representative.

How do I get a quote?

Call (805) 644-5308 or request a quote online to set up a free walkthrough, and we look at the space, go over the quality assurance program you need and quote from there.